Whether you're shopping online or visiting us in Downtown Abbotsford, we're here to make your shopping experience as smooth and enjoyable as possible. If you can't find the answer you're looking for, don't hesitate to get in touch—we're always happy to help.

Shipping

Where do you ship?

We ship across Canada every day, and we're always happy to help customers beyond our borders too.

If you're located outside of Canada, simply get in touch with us! We'll gladly provide a custom shipping quote and do everything we can to send your favourite Lotus & Lemongrass finds wherever you are in the world.

Please note that furniture, large mirrors, clocks, and other oversized items are not available for shipping.

When will my order ship?

Orders are typically processed and shipped the next business day. Once your order is on its way, you'll receive an email with tracking information so you can follow your delivery.

How much does shipping cost?

• Free shipping on orders over $150 CAD.
• Orders under $150 are calculated at checkout based on your location.
• We also offer free local delivery to Abbotsford, Mission, and Maple Ridge.
• Prefer to shop local? In-store pickup is always free.

Will I receive tracking information?

Yes! Once your order has shipped, you'll receive an email with tracking information so you can follow your package every step of the way.

Can I pick up my order in-store?

Absolutely! Simply choose Local Pickup at checkout, and we'll email you as soon as your order is ready to be collected from our Downtown Abbotsford boutique.

Returns & Exchanges

What is your return policy?

We want you to love your purchase.

In-Store Purchases

• Returns or exchanges are accepted within 7 days of purchase.
• Merchandise must be unused, in its original condition, and accompanied by the original receipt.
• Refunds are issued as store credit or exchange only.

Online Orders

• Eligible returns are accepted within 7 days of delivery.
• Items must be unused and returned in their original packaging.
• Customers are responsible for return shipping costs.
• Approved returns will be issued as store credit.

Are any items final sale?

The following items are final sale and cannot be returned or exchanged:

• Sale & clearance merchandise
• Perfumes & home fragrance oils
• Bath & Body products
• Food & gourmet items
• Seasonal merchandise
• Gift cards

Furniture, large mirrors, clocks, and other oversized décor items are not eligible for shipping.

How do I start a return?

Contact us with your order number and reason for your return. We'll guide you through the next steps.

When will I receive my store credit?

Once we've received and inspected your return, your store credit will be issued promptly. We'll notify you by email as soon as your return has been processed.