Shipping policy

Shipping Policy

We carefully prepare and ship each order from our Downtown Abbotsford boutique. If you have any questions about shipping, local delivery or pickup, contact us at lotusandlemongrass@live.com. We’re always happy to help.

Shipping Within Canada

We ship throughout Canada.

Orders are typically processed and shipped by the next business day. Orders placed on weekends or holidays will be processed on the following business day.

Once your order has shipped, you’ll receive a confirmation email containing tracking information.

Shipping Rates

Free shipping within Canada on orders over $150 CAD
Shipping for orders under $150 is calculated at checkout based on the delivery location and order details
Free local delivery is available in Abbotsford, Mission and Maple Ridge
In-store pickup is always free

Any applicable free-shipping threshold is calculated after discounts and before taxes.

International Shipping

Shopping from outside Canada? Please contact us at lotusandlemongrass@live.com before placing your order.

We’ll provide a custom shipping quote and do everything we can to send your favourite Lotus & Lemongrass finds to you. Availability, shipping costs and delivery options will depend on the destination and the items being purchased.

International customers are responsible for any applicable customs duties, taxes, brokerage charges or import fees.

Local Delivery

Free local delivery is available for eligible orders within Abbotsford, Mission and Maple Ridge.

Select local delivery at checkout if it is available for your address. We’ll contact you with delivery information once your order has been prepared.

Please ensure your delivery address and contact information are complete and accurate. Someone may need to be available to receive the order, depending on the item and delivery location.

In-Store Pickup

In-store pickup is available free of charge from our Downtown Abbotsford boutique.

Choose Local Pickup at checkout. We’ll email you when your order is ready—please wait until you receive this notification before coming to the store.

Please bring your order confirmation when collecting your purchase.

Tracking

Tracking information will be emailed to you once your order has been shipped. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Delivery times provided by shipping carriers are estimates and may be affected by weather, holidays, service disruptions or other circumstances outside our control.

Oversized and Non-Shippable Items

Furniture, large mirrors, clocks and other oversized or fragile décor items are not available for standard shipping.

If you’re interested in purchasing an oversized item, please contact us to discuss in-store pickup or possible local-delivery arrangements before placing your order.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect it. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged during shipping or you receive the wrong item, contact us as soon as possible at lotusandlemongrass@live.com.

Please include your order number and photographs of the item and its packaging so we can review the issue and make it right.