Return Policy

We want you to love your purchase from Lotus & Lemongrass. If something isn’t quite right, please review the policy below or contact us at lotusandlemongrass@live.com. We’re always happy to help.

In-Store Purchases

Returns or exchanges are accepted within 7 days of purchase.

To be eligible, merchandise must be unused, in its original condition and packaging, and accompanied by the original receipt or proof of purchase.

Approved in-store returns will be issued as an exchange or store credit only. Refunds to the original payment method are not available.

Online Orders

Eligible online returns are accepted within 7 days of delivery.

Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

To request a return, contact us at lotusandlemongrass@live.com with your order number and the reason for your return. We’ll provide instructions on how and where to send your item.

Customers are responsible for return shipping costs. Items sent back without first requesting a return may not be accepted.

Once an eligible return has been received and inspected, a store credit will be issued. We’ll notify you by email as soon as your return has been processed.

Final-Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sale and clearance merchandise
• Perfumes and home fragrance oils
• Bath and body products
• Food and gourmet items
• Seasonal merchandise
• Gift cards

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at lotusandlemongrass@live.com with your order number and photographs of the item and packaging.

We’ll review the issue and work with you to make it right. Final-sale restrictions do not apply when an item arrives damaged, defective or incorrect.

Exchanges

For in-store purchases, eligible merchandise may be exchanged within 7 days.

For online orders, please contact us before returning your item. Once the return has been approved and processed, store credit will be issued and may be used toward a new purchase.

Oversized Items

Furniture, large mirrors, clocks and other oversized décor items are not available for shipping. Please contact us if you have questions about purchasing or collecting an oversized item from our Downtown Abbotsford boutique.

Questions

For questions about returns, exchanges or product eligibility, contact us at lotusandlemongrass@live.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lotusandlemongrass@live.com.